WELCOME

WHOM TO CALL?

Reservations/Cancellations/Complaints
317-738-5523
TTY 317-738-3951

RESERVATION HOURS
Monday-Friday 8:30 AM-4:30 PM
After hours leave message on voice mail at 738-5523
Weekend reservations must be in by Friday at 12:00 Noon

EMERGENCY PAGER NUMBER: 562-7241
Please use this number only if there is an immediate problem with
your scheduled transportation. This number is not for reservations.

RESERVATIONS MUST BE MADE AT LEAST
24 HOURS IN ADVANCE

When making a reservation, please be ready to provide:

• your name
  
• your pickup address
  
• your telephone number
  
• the time of your scheduled appointment
  
• where you will be going (include phone number if possible)
  
• the time you want to be picked up for your return trip
  
• whether you use a wheelchair or other mobility device
  
• dimensions of wheelchair
  
• whether anyone else will be riding with you
  

CHANGING RESERVATIONS

HOW DO I CANCEL A RESERVATION?
To cancel a reservation, please call 317-738-5523 (317-738-3951 TTY)
Cancellations should be made as soon as possible, but no later than 2 hours before your scheduled pick up time. This policy allows for illness or other events beyond your control that require last minute changes in plans without penalty. However, if your reservation is not canceled before the driver is dispatched, you must unfortunately be charged for the unnecessary trip. Passengers repeatedly canceling without a 2 hour notice may risk losing future trip scheduling privileges.

NOTE: changes to a reservation should be made before 4:00 PM the day before your trip. There is no guarantee that changes after this time can be accommodated.

Contact us at:
3500 North Morton Street.
P.O. Box 216
Franklin, IN 46131
phone-(317)738-5523
Email-Rebecca Allen